ISO 9001

The main goal of ISO 9001 is customer's satisfaction with the products and services provided, as well as continuous improvement of the company's performance, enabling the certified company to guarantee to its customers the maintainance and improvement of the quality of its own goods and services.
Strategic tool that focuses on:

  • Context and stakeholder assessment
  • Risk and opportunity assessment as a basis for defining appropriate actions
  • Cost control
  • Increase productivity
  • Resource wasting reduction
From a substantial point of view, this means reducing the risk of failing to comply with what promised to customers and the ability to control processes by measuring performance and identifying appropriate indicators.
ISO 9001 allows to implement a management system which focuses on:
  • the customer and his full satisfaction;
  • the study of the context and the resulting risks and business opportunities
  • seeing the company as a set of processes in close relationship with each other and aimed at providing products that constantly meet the defined requirements;
  • the importance of pursuing continuous improvement in performance.
Managing quality means knowingly managing the efficacy and efficiency of the company own processes through:
  • knowledge, management and monitoring of processes
  • the ability to involve human resources
  • the central role of the Top Management of the company
  • the ability to measure its performance and the degree of achievement of its goals
The new standard requires to identify and measure the value-creating points of processes by considering the company as a set of linked customers-suppliers.
In this context, each process receives inputs from internal / external suppliers and provides products or services to internal / external customers.
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ISO 14001

In order for a management system to comply with ISO 14001, it is necessary:
  • To carry out an environmental analysis, that is, to gain an in-depth understanding of the environmental aspects (emissions, resource use etc) that an organization must effectively manage;
  • Understand the legislative framework and the requirements applicable to the company and assess the significance of the impacts;
  • To define a Business Policy;
  • To define specific environmental responsibilities;
  • To define, enforce, and maintain the activities, procedures and records set by the requirements of ISO 14001.
A certified environmental management system allows:
  • Controlling and maintaining regulatory compliance and monitoring environmental performance
  • Reduction of resource wasting (water consumption, energy resources, etc.)
  • Benefits in financing procedures and bureaucratic/administrative simplifications
  • Support tool for investment decisions or technological upgrade
  • Tool for creating and maintaining business value
  • Tool for safeguarding corporate assets and transparency in acquisitions/mergers (risk management)
  • Guaranteeing a systematic and pre-planned approach to environmental emergencies
  • Better relationship and communication with the Authorities
  • Improving image and business reputation
  • Implementation of defined procedures for the prevention of environmental crimes
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